Shipping policy

 

SHIPPING

ScubaDiveShop.com.au will usually be able to process your order on the same business day as it is received, however, this may take a little longer during the busy times of the year, if we are closed or if an item is out of stock.  If this is the case we will advise you.   

We may be able to ship your item on the same day if the order is received prior to 1pm.  However, please allow up to  15 business days for dispatch of your items as we rely upon Australia Post and availability of stock to be able to fullfil your order.  The estimated delivery times are in business days (Tuesday through Friday) excluding Public holidays.

We are unable to give an accurate delivery time estimation as it will vary depending on whether you live in a major city or in a remote location.

If your Product has not arrived after the estimated delivery time, please contact us.

Our shipping fee is $20.  Any size, any location within Australia.  One flat rate.  However, this does not apply to tanks or lead or some other particularly heavy items (we will let you know!).

If you would like to confirm availability of a product prior to placing your online order please send us an email to info@scubaculture.com.au or info@scubadiveshop.com.au  We will get back to you during business hours.

$20 flat fee shipping within Australia. We do not ship outside of Australia. However, if you are in the South Pacific and would like to purchase something please call us on 61 3 9808 0033, we will try to assist you.

CLICK AND COLLECT

To use Click and Collect, just select the "Local Pick-Up" or "In-Store Pickup" option during checkout. 

Once your order is processed and ready for collection, you will receive a notification from us. Items may not be ready for immediate collection so  please wait for us to confirm that your order is ready before coming to the store.

If you would like your regulators configured for you and ready on pick up please advise us prior by calling or emailing us (this is a free service).

Bring your order confirmation and a form of identification to the Scuba Culture scuba dive shop located at Unit 2/121 Highbury Rd, Burwood, Victoria, to collect your purchase.

Parking is available onsite or on Highbury Road, Lytton Street (1 hour parking) or Tudor Street (all day parking).